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FAQ

How do I contact you?
Email sales@simplistamped.com or send a question using our contact page.

How long does it take to receive my items?
Each piece is individually hand stamped, therefore it takes 1-2 weeks to make.

Will my stamped words be perfectly straight?
No, each piece is hand stamped, slight variation in spacing or alignment adds to the uniqueness of your item. 

Can you stamp on both sides?
At this time I do not have any pieces that can be stamped on both sides.

Are there restrictions to what you will stamp?
I will stamp most things that you ask for, however I reserve the right to cancel orders that are inappropriate. Should this happen, I will contact you.

What shipping costs and  methods do you have?
USA: 
Free USPS First Class mail with insurance and delivery verification. 2-3 days.
Canada:
$8.00 flat rate USPS First Class International mail. 7-21 days.
International:
$8.00 flat rate First Class International mail. Delivery times vary.

All orders include Shipsurance insurance.

Do you ship internationally?
Yes, please check the methods listed above. International customers are responsible for custom fees and taxes.

What payment methods do you accept?
I accept Mastercard, Visa, American Express, Discover and eChecks* through Paypal. 
*When using eChecks, items will not be made until the eCheck has cleared.

What is your return policy?
I stand behind my products 100%. As items are typically personalized, exchanges or store credit will be given if the item is damaged upon arrival or a mistake was made on my part. The item must be sent back to Simpli Stamped before any credit/exchange will be given. It is the customer’s responsibility to keep their jewelry from Simpli Stamped clean and protected. After a period of 30 days, from time the item was received, no exchange or refund will be awarded to the customer. 



 
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