Refund policy

14-Day Returns

Eligible items may be returned within 14 days of delivery.

To be eligible for a return, your jewelry must be unworn, unused, and in its original condition. Please include your order number or other proof of purchase and package the jewelry securely for its return.

To request a return, contact Simpli Stamped at hello@simplistamped.com before sending your jewelry back. Return instructions will be provided after your request is approved. Items returned without first requesting a return may not be accepted.

Approved returns should be shipped within 7 days of receiving return instructions.

Return Shipping

Customers are responsible for return shipping costs for standard returns. Original shipping charges are non-refundable unless the return is due to an error by Simpli Stamped, a damaged or defective item, or otherwise required by law.

Using a trackable shipping method is recommended when returning jewelry.

Personalized & Custom Orders

Personalized and custom pieces are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

This includes jewelry created with custom wording, personalization, or other specifications selected specifically for your order.

Ring Size Exchanges

If you ordered a standard ring in the wrong size, contact Simpli Stamped at hello@simplistamped.com to request a size exchange.

The customer is responsible for shipping the original ring back to Simpli Stamped. Once the ring is received and the exchange is approved, Simpli Stamped will send the replacement size according to the exchange instructions provided.

Personalized or custom-sized rings may not be eligible for a size exchange. Contact Simpli Stamped with questions about a specific order.

Damaged, Defective, or Incorrect Items

Please inspect your jewelry when it arrives. If your order arrives damaged or defective, or you receive an incorrect item, contact Simpli Stamped as soon as reasonably possible at hello@simplistamped.com so the issue can be reviewed and made right.

These situations are handled separately from standard returns, and you will not be responsible for return shipping costs when the return is due to an error by Simpli Stamped.

Refunds

Once a return is received and inspected, Simpli Stamped will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved, please contact hello@simplistamped.com.

European Union Right of Withdrawal

If you are a consumer located in the European Union and applicable law provides you with a right of withdrawal, you may have the right to cancel an eligible purchase within 14 days without providing a reason.

Certain products, including goods made to order or clearly personalized, may be excluded from the statutory right of withdrawal.

Nothing in this Return & Refund Policy limits any rights available to you under applicable consumer protection law.